We have identified certain issues with our new backup system, which is leading to 20% of failed backups. We apologize for all the inconvenience caused because of our latest updates.

We have gone through each & every ticket, scenarios, and run some tests to verify. We find out that 8 out of 10 backups are successful and 2 are failing. In rare cases, it is also causing a high load on the servers while calculating the application size.

Our team is already working on the solution and in the meantime, we will be running a Maintenance Window to serve your better. During this Maintenance Window:

• All Sites that run below 6 hours Backup Frequency (30 minutes, 1 hour, and 2 hours) will be temporarily disabled.
• All Sites that run above 6 hours Backup Frequency will run as usual.
• All backup sites that run on the legacy backup system will not be affected.

We have successfully released the New Incremental Backup System along with some other important updates. Thank you for your patience and understanding during maintenance.

Here are the details of the release:

What’s New:

Introducing the Incremental Backup System

Backup Features:

• Backup both Web Application and Database under one Site (previously called Instance). This is ideal for WordPress applications.
• Create multiple backup variations for one Web Application/Database.
• Exclude File, Folder, and Database Table that you don’t want to backup.
• Label your backups for easy identification.
• Customize backup frequency (min 30 minutes and max 1 week)
• Schedule your backup.
• Backup retention up to 1 month.
• Restore on the same domain name or different domain name.
• Restore to RunCloud Test Domain

If you were using our previous backup system then it will still run according to the schedule. However, you can’t create any new backup instance on Legacy Backup System. We will sunset our Legacy Backup System on Q1 of 2021.

Introducing Backup Pro

Our new backup system is launched with a freemium model. Free Plan will come with Basic Features and for more flexibility and personalization Pro Plan is crafted.

• All the paid accounts are default enabled with Backup Basic for Free. 
• You can also subscribe to Backup Pro for only $1/mo. per application. 

Both Backup Basic and Backup Pro have their own respective storage.The sites that run on Backup Pro will not consume Backup Basic storage and vice versa.

Introducing the New Payment Partner

We have taken the leap to a new payment subscription system with Stripe. We regret to inform you that we are no longer supporting PayPal as part of our payment method. 

Here are the important notes that you need to know:

• All free and new users will be automatically switched to Stripe.
• The Braintree platform will be active for existing paid users until the billing cycle ends. 
• All of your previous Backup Credits will be transferred as Stripe Credits. You can use Stripe Credits to subscribe to any of our plans and add-ons.
• You can now personalize your subscriptions. This gives you flexibility to subscribe to any of our products, add-ons and future offerings.

BONUS: Backup Pro for 30 Days

As a token of appreciation, we would like to give 30 Days free access to the Backup Pro.

• This offer is applicable to all of our users.
• Existing paid users just need to switch their payment method from Braintree to Stripe in order to enjoy this offer.
• This offer is only valid until 31 December 2020.

IMPORTANT NOTE

If you are switching from Braintree to Stripe now:

• Your plan will be prorated and run on a new billing cycle. 
• You may have to pay the difference amount to reset the billing cycle and activate the new incremental backup.

Updates

PHP 7.4.12
PHP 7.3.24

Updates

RunCloud Agent 2.3.8

• Add option to change or disable setfacl cron job.

Improvements

RunCloud Hub 

• Change the default cache method from NGINX Redis SR Cache to NGINX FastCGI/Proxy Cache.

Agent Alert Icon

• An alert icon is displayed if the server is not updated to the latest RunCloud Agent.

Note: RunCloud Agent should be updated automatically on your server. If your server still uses RunCloud Agent v2.3.7 and below, please contact our support.

Improvements

RunCloud Hub v1.1.0

• Add support for NGINX SR Cache.

WP Canvas

• You can add your custom themes and plugins by adding a download link. The link URL must be publically accessible and the file should be in a .ZIP format.

SSH Whitelist IP Notification

• You can whitelist the IP from triggering the SSH Notification. This setting can be found under the Notification menu inside your server

Updates

• PHP 7.4.1
• PHP 7.3.23
• PHP 7.2.34
• Enable support for FTPS

RunCloud Agent 2.3.7

• Fix URL rewrite on WordPress Staging and Clone Web App features for WordPress based application
• Refresh RunCloud Hub when the user syncs the staging environment to production and vise versa when using the WordPress Staging feature.

Note: RunCloud Agent should be updated automatically on your server. It will take up to 24 - 48 hours to propagate this update to all RunCloud managed servers. If your server still uses RunCloud Agent v2.3.6 and below, please contact our support.

Update

RunCloud Hub

You can choose and switch which folder that you prefer to use for storing Cache:

• Disk - Recommended for a server with SSD and multiple web apps.
• RAMDisk (previously default folder)- Should be faster than disk but limited to memory size.

You can change the option via your RunCloud Hub menu inside your RunCloud Dashboard.