Temporary Maintenance on New Backup System

We have identified certain issues with our new backup system, which is leading to 20% of failed backups. We apologize for all the inconvenience caused because of our latest updates.

We have gone through each & every ticket, scenarios, and run some tests to verify. We find out that 8 out of 10 backups are successful and 2 are failing. In rare cases, it is also causing a high load on the servers while calculating the application size.

Our team is already working on the solution and in the meantime, we will be running a Maintenance Window to serve your better. During this Maintenance Window:

  • All Sites that run below 6 hours Backup Frequency (30 minutes, 1 hour, and 2 hours) will be temporarily disabled.
  • All Sites that run above 6 hours Backup Frequency will run as usual.
  • All backup sites that run on the legacy backup system will not be affected.

We would like to thank you for your patience and understanding. If you have any issues or concerns, please do not hesitate to open a support ticket or email support@runcloud.io with any inquiries and our 24/7 support will be happy to help.