Improvements to Workspace Support Ticket Management & RunCloud Agent v2.9.3

We’ve shipped an enhancement to the process of opening a support ticket. When opening a ticket, you can now select which workspace you’d like to associate it with. 

To enable team members to create support tickets in your workspace, grant them either the Super Admin or System Admin role, or create a custom role with this permission. 

Workspace owners are automatically CC'd on all support tickets to maintain oversight.

Note: When selecting a workspace filter, an additional column will appear, displaying the name of the user who created each ticket.


RunCloud Agent v2.9.3

  • Improvement: Backup error handler now provides more detailed and expressive error messages for failed backups.
  • New: wp-cli v2.11.0
  • New: Optimized web app size calculation to minimize agent resource usage.

Note: This update will automatically apply to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team, and they will help you manually update your server(s).

Control Access to Your Workspace Notifications & Logs

The default Super Admin, System Admin, and Developer roles have access to all notifications & logs for your workspace. 

We recommend granting users access to this permission only when absolutely necessary, as this will allow a user to view notifications and logs across all teams (including ones they are not a member of, as this is a global setting). 

Permissions for default roles (ones automatically created for all workspaces) cannot be modified. Here’s how to control this setting when creating a new role: 

Head to Role Management and click Add New Role

From there, you’ll be taken through the process of creating your role. The Workspace Notifications and Activity Logs permissions can be found in the Danger Zone

Note: These will allow someone with this permission to view notifications and activity logs that are not just specific to the teams that they are a member of. 

Introducing Support for ARM Servers on RunCloud

RunCloud now supports ARM servers – an alternative server architecture offering a more efficient solution with lower power consumption and reduced heat output – ideal for cost-effective, scalable data centers.

Supported Configurations

  • Native NGINX server
  • Native OLS server
  • Containerized NGINX server

Note: Containerized OLS servers are not supported with ARM

The server providers that support direct deployments from your RunCloud dashboard that offer ARM server offerings are Hetzner, AWS EC2, Google Cloud Platform, and Azure.

PHP Updates (NGINX)

  • PHP 8.3.13
  • PHP 8.2.25

Note: If your server runs on OpenLiteSpeed, RunCloud does not handle PHP version updates. However, once a PHP version update becomes available for OpenLiteSpeed, it should also be automatically available on your server(s).

Nginx Updates

  • nginx-rc 1.27.1.1


Changelog - October 29, 2024

RunCloud Agent v2.9.2+3

  • Improvement: We've introduced options to configure row and chunk file sizes for backups to make it easier to troubleshoot backup issues.

Note: This update will automatically apply to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team, and they will help you manually update your server(s).

Changelog - October 23, 2024

PHP Updates (NGINX)

  • PHP 8.3.12
  • PHP 8.2.24

Note: If your server runs on OpenLiteSpeed, RunCloud does not handle PHP version updates. However, once a PHP version update becomes available for OpenLiteSpeed, it should also be automatically available on your server(s).

Changelog - October 14, 2024

UI/UX Improvements

We've refreshed the server list and grid interface to make it easier to see information about your servers at a glance. 

The Add Tag button is now always visible, allowing you to directly manage your server tags at any time, even if your server already has tags.

You'll now also be able to see real-time server warnings at a glance, including: 

  • When your server is running an outdated version of the RunCloud agent.
  • When your server is experiencing a period of high usage.

The updated inactive subscription lock UI enhances visual clarity to notify you of any issues with your subscription payment. This helps you quickly resolve any issues with your payment method to retain uninterrupted access to your server management platform of choice. 

Bug Fixes

RunCloud Agent v2.9.1+6

  • Fixed: Issue affecting RunCloud Storage Monitoring where deleted web applications still appeared.

Backups

  • Fixed: Creating a web application backup (i.e., a backup that does not include the database) would still create a backup for both the web application and database.

API V2

  • Fixed: API search parameters not working as intended.
Note: This update will automatically apply to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team, and they will help you manually.


Meet Your All-New Workspace & Introducing V3 of Our API

Meet your all-new RunCloud WorkspaceBring your team into RunCloud with fine-grained control over what resources invited team members can see and what specific actions they can perform in your workspace. 

And today also marks a massive leap forward for developers...

V3 of our API is now live in production! It's never been a better time to build with RunCloud. Learn more & get started. 🎉


Note: To create a workspace, you’ll need to be on a RunCloud Business or Enterprise plan.

Here are some guides to help you get up & running with your new workspace:


Changelog - October 3, 2024

Containerized Servers

  • Fixed: Issue preventing users from updating firewalls for containerized servers.

RunCloud Agent v2.9.1+3

  • Fixed: Issue affecting Redis password and ACL configuration on containerized servers.
  • Fixed: Issue with backup archive restoration failure.
  • Fixed: SSH session page no longer displays an error when connected to a non-root user on Ubuntu 24.04.
Note: This update will automatically apply to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team, and they will help you manually update your server(s).

Changelog - October 2, 2024

OLS Releases

  • OpenLiteSpeed 1.8.2

The updates will be automatically applied to your server(s) running on OLS within 72 hours. If you don't receive the update in the expected timeframe, please contact our support team.

Changelog - September 26, 2024

RunCloud Agent v2.9.0+1

  • Fixed: Access log and error log paths for OpenLiteSpeed web applications not being updated when ownership is changed.
  • Fixed: Occasional error encountered during the installation of RunCloud Hub.
Note: This update will automatically apply to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team, and they will help you manually update your server(s).
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