Cloudflare Dashboard and Cloudflare API Service Issues

Cloudflare is currently experiencing issues with its dashboard and API (view status page).

We've deployed a hotfix to prevent our panel from throwing 500 errors due to the downtime with Cloudflare's API. However, the domains and DNS integration via Cloudflare will appear empty in your RunCloud dashboard as they rely on receiving responses from the Cloudflare API, which is currently unavailable.

Cloudflare is well aware of the issue and is working on getting to the bottom of it as soon as possible. They have a good reputation for handling infrastructure-related issues diligently, including proper post-mortems. 

On behalf of Cloudflare, thank you for your patience & we understand dealing with downtime is never easy. If any websites you host for others are affected, this would be a good time to send over an email to let them know if their sites are down proactively.

Changelog - November 1, 2023


  • New: Filter backup instances by status (active, failed, paused, archived).
  • New: Sort backup instances by label name, created at, and total backup size.
  • Improved: Updated backup instance overview layout to include the "last successful backup" information.
  • Fixed: Edit backup instance now redirects to the current backup instance overview page.

Atomic Deployment

  • Improved: Increased the limit of deployment scripts from 10 to 20.

Web Application Cloning

  • Fixed: Site authentication setting is now properly updated during cloning to a different server.

Changelog - 25 October 2023

RunCloud Hub WordPress Plugin 1.4.3

  • Fixed: Error in WooCommerce Product Rest API when RunCloud Hub is enabled.
  • Fixed: Cloudflare integration (beta) fails to detect short domains (less than 4 characters).

If you still have an older version of the plugin installed and do not see an update notification in the WordPress dashboard, you can manually update it using the plugin ZIP file

RunCloud Agent v2.7.4

The update will be automatically applied to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team for a manual update.

This new agent includes the following updates:

1-Click WordPress Install

  • Fixed: 1-Click WordPress Install fails in some cases when using the latest WP-CLI 2.8.1.


  • Fixed: CronJob Run Now feature should use the correct system user.

Changelog - 18 October 2023

OpenLiteSpeed v1.7.18

RunCloud has conducted safe testing on OpenLiteSpeed v1.7.18, which includes security updates to apply more strict request header validation and libmodsecurity v3.0.10 update.

The update will be automatically applied to your OpenLiteSpeed server(s) within 72 hours. If you don’t receive the update in the expected timeframe, please contact our support team.

Web Application Cloning

  • Fixed: Cloning failed due to the presence of an existing database user.


  • Fixed: Server deletion could not be performed from the RunCloud panel in certain cases.

Changelog - 16 October 2023

PHP Version Releases

  • PHP 8.1.24
  • PHP 8.2.11

The updates will be automatically applied to your server(s) running on NGINX within 72 hours and Containerized server(s) within 3 hours. If you don’t receive the update in the expected timeframe, please contact our support team.

Note: If your server runs on OpenLiteSpeed, RunCloud does not handle PHP version updates. However, once a PHP version update becomes available for OpenLiteSpeed, it should also be automatically available on your server(s).

Containerized Server

  • Improved: newrelic and ioncube are now available for PHP8.2 in a containerized server

Important Security Announcement – No Exposure to HTTP/2 Rapid Reset Attack

We want to assure you that your data security is our top priority. An important security concern has emerged regarding CVE-2023-44487, also known as the HTTP/2 Rapid Reset Attack.

However, we are pleased to inform you that our infrastructure is not affected by this vulnerability.

If you have any questions or concerns, our customer support team is available to assist you. Reach out to us for any inquiries you may have.

Changelog - 11 October 2023


  • New: Backup Activity Logs now available for all users

Effective from October 11th, 2023, the Backup Activity Logs feature will start recording all backup activities within your RunCloud account.

This valuable information can be accessed in two convenient locations:

  1. Activity Logs under each individual backup instance provide a detailed history of backup activities specific to that instance.
  2. Activity Logs on the main Backup page give you a comprehensive overview of important events occurring at the account level. This includes events such as the creation or deletion of backup instances.

Changelog - 4 October 2023


  • New: You can enable/disable a cronjob in your server easily
  • New: You can click "Run Now" to trigger the cron job manually 

Note: This cronjob improvement requires RunCloud Agent v2.7.2 or higher.

SSH Login

  • Fixed: Passwordless login setting does not work for Vultr server in some cases
  • Fixed: Prevent root login does not work for Vultr server in some cases


  • Fixed: Team invitation does not work and shows an empty step in some cases

RunCloud Hub

  • Fixed: RunCloud Hub update config fails in some cases because of timeout issue

Changelog - 27 September 2023

RunCloud Agent v2.7.3

The update will be automatically applied to your server within the next 72 hours. If you do not receive the update in this timeframe, please reach out to our support team & they will help manually update your server(s).

This new version of the RunCloud agent contains the following updates:

Automated Git Deployment

  • Improved: When deploying a git repository to an existing non-git web app, a temporary web app files backup is created automatically and will be restored in the event that git deployment is unsuccessful. 

Web App and Database Backups

  • Fixed: Full Backup Restore failing in some cases when the backup config JSON file is invalid.

1-Click WordPress Installation

  • Fixed: Unable to upload image after 1-Click WordPress finished because of folder permission issue. For users that were affected by this bug, you can use Fix Ownership tools to fix the folder permission issues.


  • Improved: The newly deployed server uses the latest LTS version of NodeJS v18

Changelog - 20 September 2023

RunCloud Agent v2.7.2

The update will be automatically applied to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team for a manual update.

This new agent contains the following updates:


  • Improved: Support for Laravel custom deployment, ex:
  • Improved: Support for Laravel setup in a custom directory
  • Improved: Octane and .env editor is available for custom deployment

Bedrock For WordPress

  • Improved: Support for Bedrock deployment using Atomic Deployment
  • Improved: Global notification message when cloning Bedrock fails to update the .env file
  • Fixed: Bedrock is not detected as a WordPress web app because of the web app name issue
  • Fixed: RunCloud Hub can not be installed for the Bedrock web app in some cases

1-Click WordPress

  • Improved: Support special characters in WordPress admin password
  • Fixed: 1-Click WordPress success but can not log in using the admin password
  • Fixed: 1-Click WordPress fails because wp-config can not be generated successfully


  • Improved: Increase incremental backup restore timeout to 2 hours to handle big web app
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