We’ve shipped an enhancement to the process of opening a support ticket. When opening a ticket, you can now select which workspace you’d like to associate it with. 

To enable team members to create support tickets in your workspace, grant them either the Super Admin or System Admin role, or create a custom role with this permission. 

Workspace owners are automatically CC'd on all support tickets to maintain oversight.

Note: When selecting a workspace filter, an additional column will appear, displaying the name of the user who created each ticket.

RunCloud Agent v2.9.3

• Improvement: Backup error handler now provides more detailed and expressive error messages for failed backups.
• New: wp-cli v2.11.0
• New: Optimized web app size calculation to minimize agent resource usage.

Note: This update will automatically apply to your server within 72 hours. If you do not receive the update within this timeframe, please contact our support team, and they will help you manually update your server(s).